Refunds Policy

1. Refund scenarios in detail

2. How to request a refund

1. Send an email to support@easy210spain.com with the subject "Refund request — Case #[your case reference]".
2. In the email body include: (a) your full name and NIE/NIF; (b) brief description of the reason for the refund request; (c) any supporting documentation.
3. We acknowledge receipt within 24 business hours.
4. We respond with our decision within 5 business days, with a motivated written explanation. If approved, the refund is processed via Stripe within 5-10 additional business days (your bank may take 1-2 additional business days to reflect it).

3. Statutory right of withdrawal (Article 102 RDL 1/2007)

As a consumer, you have a statutory right under Article 102 of Royal Legislative Decree 1/2007 to withdraw from a distance-purchased service within 14 calendar days from execution of the contract, without giving any reason.

However, Article 103.a RDL 1/2007 provides that this right is lost if the consumer has expressly consented to the commencement of the service before the end of the 14-day period AND acknowledged that the right of withdrawal would be lost once the service has been fully performed.

In the Professional Engagement Letter you sign at the start of the service, you may opt to:

• Sign the waiver — the service starts immediately and the right of withdrawal is lost once the filing has been submitted to AEAT. This is the most common choice as it enables timely filing.
• NOT sign the waiver — you keep the 14-day right of withdrawal, but the filing will NOT commence until after this period. Note that this may cause you to miss your AEAT filing deadline depending on when you contract us.

If you cancel before the service has been fully performed and you have NOT waived the right of withdrawal, you are entitled to a full refund.

4. Refunds of client funds (Bank Transfer Managed modality)

If you chose the "Bank Transfer Managed" payment modality and transferred funds to our client funds account (Art. 23 ICALI code of conduct) for the AEAT tax payment, these funds are held separately from our patrimony.

• If we have not yet paid AEAT and you cancel the service — full refund of the client funds within 5 business days.
• If we have already paid AEAT — these funds are now with AEAT, not with us. Any potential refund must follow AEAT procedures (rectification of filing, undue payment claim, etc.). We will assist you in those procedures within the scope of the engagement.
• The €30 management fee for this modality is separately refundable under the same scenarios as the main service fee (sections 1.A-D above).

5. Quality complaints and escalation

If you believe the service quality has not met the standards committed in our SLA or Professional Engagement Letter, you can:

• Contact us first at support@easy210spain.com — we attempt to resolve directly within 10 business days.
• Escalate to legal@expatabogados.com if not satisfied — formal complaint, motivated response.
• Lodge a complaint with the Bar Association of Alicante (ICALI) for professional conduct issues: www.icali.es
• Lodge a complaint with the Spanish Data Protection Authority (AEPD) for data protection issues: www.aepd.es
• Use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr

6. AEAT sanctions or audits

If AEAT imposes a sanction or initiates an audit on your filing:

• If the sanction is due to error on our part (e.g., incorrect calculation we should have caught) — covered by our professional civil liability insurance, subject to its terms.
• If the sanction is due to information you provided (e.g., inaccurate or false data, missing income) — your responsibility as taxpayer. We may assist you with the response/appeal at additional fee under a separate engagement.
• If the sanction is due to factors outside both parties' control (e.g., AEAT change of criteria with retroactive effect) — case by case, no refund applies but we communicate openly with you on next steps.